Mr. Rudolf provides a straightforward warranty that is processed in the most hassle-free way possible. We provide 365 DAYS warranty on the product. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
By ACTIVATE WARRANTY REGISTER, you can extend another 180 DAYS warranty on the product.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Mr. Rudolf’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Mr. Rudolf refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Mr. Rudolf are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, Mr. Rudolf will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Buyer must provide sufficient proof of purchase.
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Mr. Rudolf quality control to be in working condition
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
● Easy broken parts (e. g. wheels or bungees).
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
When returning items with a prepaid shipping label provided by Mr. Rudolf, Mr. Rudolf takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Mr. Rudolf does not provide refunds for items damaged in transit for non-quality related warranty claims.